Shipping
We offer shipping to anywhere around the world. All orders placed between the hours of 9 am and 5 pm Monday and Friday will be shipped out in 1-2 business days. Business days are Monday through Friday, excluding all US postal holidays. Handling is also included in your order. As soon as your order is shipped, you will be sent a confirmation email with your tracking numbers necessary to locate and track the status of your order in transit.
Continental United States: 3-5 business days.
International: 1-2 weeks.
Your order was processed by one of our online merchants (Clickbank or Digistore24), so please note that CLKBANK*PRIMEHEALTHDLY or Digistore24*PRIMEHEALTHDLY will show up on your credit card or billing statement. If you are not the cardholder, please inform them of this. If you purchased any order upgrades, they will show up as separate transactions.
If you need product use support, please use the contact form here.
If you need support related to billing:
-For Clickbank orders, contact their Customer Support team here, or by phone at 1-800-390-6035 from the US or +1-208-345-4245 from other countries.
-For Digistore24 orders, contact their Customer Support team here, or by email at helpdesk[at]digistore24[dot]com.
Physical Returns
In order to obtain a full refund for your book(s) and/or bottle(s), you must return all books and/or bottles (be they empty, full or partially full) back to the designated fulfillment center at the addresses listed below, within sixty (60) days of the date you originally ordered the product along with a written or printed note – inside the package – with the following information clearly written.
- Your ClickBank or Digistore24 Order ID (Found in your receipt)
- Your Full Name, and Full Address where the shipment was received
- Your email address and phone number
In order for your full refund to be processed the product must arrive at the designated fulfillment facility within sixty (60) days of the original purchase date. Failure to include all books or bottles (be they empty, full or partially full) purchased, or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return may result in our inability to refund you. You are responsible for return shipping. Once our designated fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
UNLESS OTHERWISE EXPRESSED, PRIME LIFE MEDIA, LLC, EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Physical Returns Addresses
Books:
Prime Life Media, LLC
Attn: Returns
1301-A Ridgeview Dr
McHenry, IL 60050
Nutritionals:
Prime Life Media, LLC
Attn: Returns
19655 E 35th Dr, #100
Aurora, CO 80011
By ordering through our website you are bound to the Terms. For digital product returns please see the Terms.
This shipping and returns policy was last updated on September 1, 2020.
